Neostore & Klaviyo invite you to an exclusive webinar on how to elevate your omnichannel strategy and maximize customer engagement.
📅 Thursday, March 20, 2025 | 16h
🎤 Hosted by: Neostore & Klaviyo
Why is omnichannel data alignment essential ?
Today’s customers don’t just buy products; they expect a frictionless, personalized experience across all touchpoints.
For brands, this means seamlessly connecting in-store and online data to create a smooth, consistent customer journey.
❌ The challenge? Many brands still struggle to unify their data, leading to:
- Loyalty programs that don’t sync across channels
- Online promotions that aren’t recognized in-store
- Marketing campaigns that fail to reflect actual customer behavior
The result ? Missed conversions and a poor customer experience—despite the fact that omnichannel brands perform up to 30% better than those that don’t integrate their channels.
Mobile wallets: The omnichannel hub for retailers
Apple & Google Wallets are transforming customer relationships by creating a single omnichannel access point that seamlessly connects online and offline interactions.
How does it work ?
- One-click addition from any digital channel
Add a loyalty card, an offer, or a coupon to Apple or Google Wallet directly from an email, an SMS, or a web page.
- Instant in-store access
Facilitate customers’ access to their benefits and rewards in-store through the integration of mobile wallets with POS systems.
- Simplify in-store identification
No need to search for a plastic card: everything is already on their smartphone. When a customer arrives in-store, they receive an automatic notification to instantly access their loyalty card, offers, coupons, and gift cards.
- Synchronize data in real-time
All customer account information (loyalty points, special offers, recent purchases) is updated instantly, avoiding errors and inconsistencies.
- Boost engagement with contextual push notifications
Thanks to dynamic wallet cards, personalized based on statuses (VIP, premium, loyalty) and key moments (birthday, seasonal offers), along with push notifications via Klaviyo, triggered by behaviors (recent purchase, birthday, in-store visit).
Case Study: Miniso’s Wallet success
Miniso integrated mobile wallets into its loyalty program, combined with marketing automation via Klaviyo.
The results ?
- 110,000 digital loyalty cards issued
- 47,655 active wallet users (70% on Apple Wallet)
- 46% revenue growth from wallet users
How Miniso leveraged Neostore x Klaviyo:
- Automated birthday rewards
- Real-time loyalty balance updates
- Geo-targeted push notifications to drive in-store visits
Join our webinar & optimize your omnichannel strategy
What’s on the agenda?
- Key omnichannel trends for 2025
- Apple & Google Wallets: The ultimate hub for unified commerce
- Neostore x Klaviyo: Automation, segmentation & push notifications
- Case study: Miniso—46% revenue increase with a mobile-first strategy
- Live demo: Pass creation, activation & Klaviyo integration
Don’t miss this opportunity.
See you live soon.